Refund policy
At Bikeness, customer satisfaction is important to us.
Returns
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must be:
- Unused and in its original condition
- Returned in its original packaging
- Accompanied by proof of purchase
Refunds
Once your returned item has been received and inspected, we will notify you of the refund status.
Approved refunds will be processed within 7 business days to your original payment method.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the item.
Return Shipping
If the return is due to our mistake, we will cover the return shipping costs. Otherwise, customers may be responsible for return shipping fees.
Contact Us
Email: support@bikeness.shop
Website: www.bikeness.shop